01
Communication
Listening with purpose, explaining health information clearly, and meeting people exactly where they are.
02
Interpersonal Skills
Building trust across cultures, navigating difficult conversations, and showing up consistently.
03
Service Coordination
Connecting people to the right care, food, housing, and social services without losing them in the gap.
04
Capacity Building
Helping individuals and families build the skills, confidence, and resources to advocate for themselves.
05
Advocacy Skills
Speaking up for patients and communities — within clinics, with insurers, and in public conversations.
06
Teaching Skills
Sharing health knowledge in language that lands — at the kitchen table, in a clinic room, in a group setting.
07
Organization
Managing your caseload, your time, and your documentation so nothing falls through the cracks.
08
Health Knowledge
Foundational understanding of chronic disease, prevention, mental health, and the broader healthcare system.